Terms and conditions

Last updated: September 25, 2026

Welcome to Synergy Store. These Terms of Use are an agreement between you (on your own behalf or as a representative of your company, church or institution, if applicable) and Synergy Communications and its affiliates (“Synergy,” “we,” “us” or “our”), owners of the online store issynergy.store (the “Site”). These Terms, together with the documents they incorporate — the Privacy Notice, the Accessibility Policy and the purchase policies linked below — (collectively, the “Agreement”), govern your access to and use of the Site and its content, features and services.

Please read them carefully. By using the Site, or by accepting them when creating an account or placing an order, you agree to be bound by this Agreement. If you do not agree, do not use the Site. This Agreement contains legally binding terms that affect your rights.

Changes to these Terms

We may change this Agreement at any time by posting the updated version on this page with its “Last updated” date. The version in effect when you use the Site is the one that applies. If you keep using the Site after that date, you accept the updated version.

Intellectual property

The Site — its information, software, text, images, video, design and the selection and arrangement of its content — belongs to Synergy, its licensors or other providers, and is protected by the copyright, trademark and other intellectual property laws of Puerto Rico, the United States and international treaties. You may not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store or transmit any part of the Site without our prior written permission, except as allowed under “Limited license.”

“Synergy,” “Synergy Communications,” “Synergy Store,” their logos and other distinctive signs are trademarks of Synergy Communications. AKG, AMX, BSS, Crown, dbx, FLUX::, JBL Professional, Lexicon, Martin, Soundcraft and the other brands, product names and logos shown on the Site belong to their respective owners and are used only to identify the products we offer.

Errors, corrections and changes

We may change prices, features, availability or Site content at any time without notice. Although we strive for accuracy, we do not guarantee that descriptions, specifications, images, prices or availability are error-free. If we find an obvious pricing or stock error, we may cancel the affected order and refund what you paid.

We reserve the right to refuse or cancel any order, for example due to suspected fraud, pricing error or lack of availability. If we cancel an order already paid, we refund the amount.

Linking to the Site

You may link to the Site as long as (a) you do not hide, frame or alter its content, notices or trademarks; (b) your site does not promote illegal or offensive activities; and (c) you remove the link if we ask.

Registration and account

Some features require an account. You must provide true, accurate and complete information and keep it up to date. Your account is personal (or your organization’s) and may not be transferred. You are responsible for keeping your password confidential and for all activity in your account; notify us immediately if you suspect unauthorized use. We may suspend or close inactive accounts or accounts that breach this Agreement.

Third-party content

The Site may include links to or content from third parties, such as data sheets, videos or manufacturer pages (“Third-party content”), for your convenience only. We do not control that content and are not responsible for it or for any loss its use may cause. If you access it, you do so at your own risk and under that third party’s terms.

What you send us

What you post or send us — reviews, comments, questions, suggestions, ideas, photos or other material (a “Submission”) — is not considered confidential, except personal information, which we handle under the Privacy Notice. You are responsible for your Submissions and for ensuring they are lawful, truthful and do not infringe others’ rights. You grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free and sublicensable license to use, reproduce, adapt, publish and display your Submissions in connection with the Site and our business. We may moderate, edit or remove Submissions at our discretion.

Purchases on the Site

Purchases are also subject to these policies, which form part of this Agreement:

If these Terms conflict with one of those policies, the specific policy controls on its subject.

Special-order products. Some products are sold “on special order”: you can buy them even if they are not in our local inventory, and we order them from the manufacturer. The lead time shown is an estimate; we will confirm the date and, if the product is unavailable, you may cancel the order for a refund.

Payments

When you buy, you represent that (a) the payment information you provide is true and complete; (b) you are authorized to use the payment method; and (c) you will pay the charges at the posted prices plus applicable taxes. If you dispute a charge with your bank, we may pause related orders and service until the dispute is resolved.

IVU and other taxes

Site prices do not include Puerto Rico Sales and Use Tax (IVU). Applicable IVU is calculated and shown separately in the cart and at checkout, and we remit it to the Department of Treasury (Hacienda) as required by law. If your company or institution is exempt or buys for resale, send us your current exemption or reseller certificate before purchasing so we can apply it; we cannot refund IVU charged on orders placed without a certificate, except as permitted by law.

Copyright and infringement

We respect others’ intellectual property. If you believe something on the Site infringes your rights, send us: (a) your physical or electronic signature as owner or authorized representative; (b) a description of the work or right affected; (c) a description of the allegedly infringing material and where it is on the Site; (d) your name, address, phone and email; and (e) a good-faith statement that the use is not authorized. Send it to info@issynergy.com or by mail to: Synergy Communications, Attn: Intellectual Property, PO Box 1619, Trujillo Alto, PR 00977.

Limited license

We grant you a non-exclusive, non-transferable, revocable license to (a) access and use the Site in accordance with this Agreement, and (b) print or save information from the Site for your internal use — for example to evaluate a purchase or prepare a purchase order — as long as you keep copyright notices intact.

Representations

You represent that (a) you are of legal age where you live; (b) you have the capacity and authority to accept this Agreement, including on behalf of your organization if you buy for it; and (c) you are not subject to U.S. government sanctions or otherwise prohibited from using the Site.

Prohibited uses

You may not: (a) copy, resell or redistribute Site content except as allowed here; (b) use robots, scrapers or other automated means to extract information from the Site; (c) attempt unauthorized access to systems, accounts or data, or probe for vulnerabilities; (d) interfere with the Site’s operation or introduce viruses or harmful code; (e) use the Site to send unsolicited commercial communications; (f) impersonate someone else or provide false information; (g) export products or software in violation of U.S. export control laws; or (h) use the Site for any illegal purpose or any purpose other than intended.

Unlawful activity

You must comply with all applicable laws when using the Site. We may investigate complaints and report suspected activity to the authorities, and share the necessary information with them.

Suspension and termination

We may suspend or terminate your access to the Site or your account if you breach this Agreement or for security or fraud reasons. Provisions that by their nature should survive — intellectual property, disclaimers, indemnification and limitation of liability — will remain in effect.

Indemnification

You agree to defend, indemnify and hold harmless Synergy and its directors, employees, agents and affiliates from claims, losses and expenses (including reasonable attorneys’ fees) arising from (a) your breach of this Agreement; (b) your Submissions; or (c) your violation of the law or third-party rights.

Site warranty disclaimer

THE SITE AND ITS CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE EXTENT PERMITTED BY LAW, WE MAKE NO WARRANTIES ABOUT THE SITE, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND WE DO NOT GUARANTEE THE SITE WILL OPERATE WITHOUT INTERRUPTION OR ERROR. This does not affect the manufacturer’s warranty on the products you buy, which is governed by the Warranty and RMA page, nor the rights the law grants you as a consumer.

Limitation of liability

TO THE EXTENT PERMITTED BY LAW, SYNERGY WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES (SUCH AS LOST PROFITS OR BUSINESS) ARISING FROM THE USE OF OR INABILITY TO USE THE SITE. OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO A PURCHASE WILL NOT EXCEED WHAT YOU PAID FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM. These limitations do not apply where the law does not allow liability to be excluded or limited.

Electronic communications

By using the Site or writing to us by email, form or WhatsApp, you agree to communicate with us electronically. Notices, agreements and documents we send you electronically satisfy any legal requirement that they be “in writing.”

WhatsApp and text messages

If you write to us on WhatsApp or give us your number to receive messages, you agree that we may reply through that channel about your inquiry, quote or order. We will only send promotional messages with your express consent; giving it is not a condition of purchase. You can stop them at any time by replying “STOP.” Message and data rates from your carrier may apply. Use of WhatsApp is also governed by WhatsApp’s terms and privacy notice. We are not responsible for delayed or undelivered messages.

Governing law and jurisdiction

This Agreement is governed by the laws of the Commonwealth of Puerto Rico and, where applicable, U.S. federal law, without regard to conflict-of-law rules. Any dispute will be heard by the courts with jurisdiction in San Juan, Puerto Rico, without prejudice to your right to file a complaint with the Department of Consumer Affairs (DACO) or another competent agency.

Dispute resolution

We want to resolve any problem quickly and amicably. Before starting any proceeding, write to us at info@issynergy.com describing the situation and what you are asking for; we will try to resolve it within 30 days.

General provisions

If any part of this Agreement is found invalid, it will be interpreted as closely as possible to its intent and the rest will remain in effect. Not exercising a right does not waive it. We may assign this Agreement in the event of a merger, acquisition or sale of our business. This Agreement is the entire agreement between you and Synergy regarding use of the Site.

Contact

Email: info@issynergy.com · Phone: 787-708-6911
Physical address: Carr. 877 Km 0.7, Bo. Honduras de Sabana, San Juan, PR 00926
Mailing address: PO Box 1619, Trujillo Alto, PR 00977